1. Refund Eligibility
At EDL Group LLC, we are committed to providing high-quality educational services. We understand that there may be circumstances where a refund is necessary. This policy outlines the conditions under which refunds will be issued.
2. Types of Refunds
EDL Group LLC offers the following types of refunds:
- - Full Refund: A complete reimbursement of the course fee.
- - Partial Refund: A partial reimbursement, typically in cases where a portion of the course has been completed.
3. Refund Conditions
Refunds will be considered under 15 days the following conditions:
- - Course Cancellation: If EDL Group LLC cancels a course for any reason, you will be entitled to a full refund of the course fee.
- - Student Withdrawal: If you choose to withdraw from a course within +44 20 8089 0156, +1 (307) 414-8310 days of enrollment and have not completed a substantial portion of the course, you may be eligible for a full or partial refund, as determined by EDL Group LLC.
- - Course Quality: If you are dissatisfied with the quality of the course material or instruction, please contact us to discuss your concerns. We will review your case and may provide a full or partial refund if the concerns are valid.
- - Technical Issues: If you experience technical issues that prevent you from accessing the course content, please contact our support team for assistance. If the issues cannot be resolved within a reasonable timeframe, a refund may be considered.
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
5. Refund Process
To request a refund, please follow these steps:
- - Contact our customer support team at firstname.lastname@example.org and provide the details of your request.
- - Our team will review your request and, if eligible, guide you through the refund process.
- Depending on the payment method, the refund may take 90 Days to process.
6. Refund Exclusions
Please be aware that the following situations are not eligible for refunds:
- - Courses in which a significant portion of the content has been accessed or completed.
- - Customized or personalized educational services that cannot be resold.
- - Disputes arising from issues beyond the control of EDL Group LLC, such as
changes in your personal circumstances or actions contrary to our terms and conditions.
7. Contact Information
For any questions or further assistance regarding our refund policy, please contact us at email@example.com.
8. Policy Updates
EDL Group LLC reserves the right to amend or update this refund policy at any time. Any changes to the policy will be communicated to our students and posted on our website.